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Effective Date: [Insert Date]
1. General Overview
Wooda is dedicated to providing high-quality furniture crafted with care and attention to detail. We strive to ensure our customers have a smooth and enjoyable online shopping experience. These policies outline the terms and conditions that apply to purchases made through our e-commerce platform.


2. Ordering Policy

  • Product Availability: All products are subject to availability. In the event a product is out of stock, we will notify you promptly and offer alternatives or a full refund.

  • Order Confirmation: After placing an order, customers will receive an email confirmation containing the order details. If there are any errors in the order confirmation, customers are responsible for notifying us within 24 hours.

  • Custom Orders: Custom and made-to-order products require additional processing time. Customers will receive estimated lead times at the time of purchase. Custom orders cannot be canceled after 48 hours.

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3. Shipping Policy

  • Shipping Locations: We ship to the United States, including Alaska and Hawaii. International shipping is available upon request; additional fees may apply.

  • Shipping Costs: Shipping fees are calculated based on weight, dimensions, and delivery location. These will be displayed at checkout before payment is completed.

  • Shipping Methods: We use trusted carriers (UPS, FedEx, and Freight) for delivery. For larger furniture items, White Glove Delivery is available for an additional fee.

  • Processing Time: Orders typically ship within 3-5 business days, unless otherwise stated for custom or made-to-order items.

  • Delivery Times: Shipping times vary based on location, but typical delivery within the continental U.S. ranges from 5-10 business days. Customers will receive tracking information once the order has been shipped.

  • Delayed Shipments: If a shipment is delayed for any reason beyond our control, we will notify customers immediately and work to resolve the issue as quickly as possible.

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4. Return & Refund Policy

  • Eligibility for Returns: Items may be returned within 30 days of delivery for a refund or exchange, provided they are in their original condition and packaging. Custom and made-to-order items are not eligible for returns unless there is a defect.

  • Return Process: Customers must contact us at [Insert Email or Phone Number] to initiate a return. After receiving return approval, customers will receive instructions on how to ship the item back to us.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Refunds: Once we receive and inspect the returned item, a refund will be issued to the original payment method within 7-10 business days.

  • Damaged Items: If an item arrives damaged, customers must contact us within 48 hours of receipt. Please provide photographs of the damage so we can file a claim with the carrier and arrange for a replacement.

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5. Cancellation Policy

  • Standard Orders: Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations will be subject to a restocking fee of 15% of the order value.

  • Custom Orders: Custom orders may only be canceled within 48 hours of placing the order. After this period, cancellations are not allowed, and no refunds will be issued.

6. Warranty Policy

  • Standard Warranty: All Wooda furniture is covered by a 1-year limited warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or damage caused by improper assembly.

  • Extended Warranty: An extended 3-year warranty is available for purchase at checkout for an additional fee.

  • Warranty Claims: To file a warranty claim, customers must provide proof of purchase and photographs of the defect.

7. Payment Methods

  • Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers. Payment must be completed at the time of purchase.

  • Payment Security: All transactions on our website are encrypted and securely processed. We do not store credit card information on our servers.

8. Privacy Policy

  • Data Collection: We collect personal information, such as name, shipping address, email, and payment information, solely for the purpose of processing orders and providing a seamless shopping experience.

  • Third-Party Sharing: We do not sell or share customer data with third parties, except when necessary to fulfill orders (e.g., sharing with shipping carriers).

  • Customer Communications: By placing an order, customers agree to receive transactional emails related to their purchase. Customers may also opt into marketing emails but can unsubscribe at any time.

  • Cookies and Tracking: Our website uses cookies to improve functionality and personalize user experience. Customers can disable cookies through their browser settings, though certain features may not function properly as a result.

9. Intellectual Property
All content on our website, including product images, descriptions, and logos, are the property of Wooda and may not be used or reproduced without our express written consent.
10. Liability
Wooda is not liable for any damages resulting from the misuse of our products or failure to follow care instructions. Customers are responsible for ensuring that the furniture they purchase is suitable for their intended use.
11. Care Instructions
Care instructions are provided for each product on our website. It is the customer’s responsibility to follow these guidelines to ensure the longevity of the product.
12. Dispute Resolution
In the event of a dispute, we encourage customers to contact us directly to resolve the matter. If an agreement cannot be reached, any legal claims must be filed in the courts of Wisconsin, following the laws of the state of Wisconsin.
13. Contact Information
For any questions or concerns regarding these policies, please contact us at:

Wooda
1611 Chase Drive
Omro, Wisconsin 54963
Phone: [Insert Phone Number]
Email: [Insert Email Address]

Policies

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